Cancellation of order shall not be possible once the payment has been made. No refunds will be initiated except in the case of cancellation or non-performance of service by Marginwala.
However, situations may arise when refund is desired by you. Such situations may be like when you have paid for the services but later on decided not to avail them as you have changed your mind. Secondly, when there is a delay on our part in providing the services to you on time for which Marginwala is solely responsible. The other situation may arise when you found our services unsatisfactory. In all the mentioned situations, kindly send us an e-mail in regard to your complaint and a Ticket number will be generated in your name, and your complaint will be looked into deeply. We would like to clarify that only refunds of the professional fees component of the charges paid by you shall be considered for a refund. Please note that the full refund will be made in the cases where delay or clients’ dissatisfaction is made out after scrutiny and professional fee will be charged as applicable where there is a change of mind.
Upon receiving your complaint, the Management at Marginwala will peruse the matter and shall decide on whether your request for a refund should be processed or not. The decision of the Management will be final in case of any complaint raised by you.
Moreover, we would like to clarify that in case of Force Majeure, or any other reasons which are beyond our reasonable control such as Flood, fire, earthquake, riots, Power/internet interruption, technical glitch, hacking, Act of God etc., Marginwala shall not be liable for any refunds.
Subject to the terms and conditions mentioned herein, your refund request will be processed within 72 working hours in your Bank Account.
Thanks for your support and interest in Marginwala!